EAN and UPC Barcodes and Amazon

As we have a limited refund policy, we recommend that you buy a trial batch and test these with your products before buying increasing numbers of UPCs, and read this article in its entirety.

• GUARANTEE
  DIGITAL MARKETPLACE (Amazon, Walmart.com, Etsy, eBay, Google Merchant, etc.): Nationwide Barcode has a 15-day 100% refund guarantee from the date of purchase, should you find that the UPCs/EANs are not working for any reason. (Limited to orders of 250 UPCs/EANs or less) After the 15-day period (and no longer than 90 days after purchase), at our option, we will replace the barcodes should you find that there is an issue. There are no refunds after the 15-day period. There is no guarantee or warranty after the 90-day period.
  BRICK AND MORTAR and all orders of 250+ UPCs/EANs: You are responsible for discussing 3rd party UPCs/EANs with your retailer(s) before purchasing. There are no refunds or guarantees.
  There is no guarantee or warranty after the 90-day period.
  Email us at info@nationwidebarcode.com or use the support form on the right of our site.

If you are going to print labels, do not have them printed until after you have successfully listed your product on Amazon.

If you are attempting to list your products on Amazon and experience an Error Code, try to correct it using one of our fixes listed on this page. If this does not work, please submit a help ticket to Nationwide Barcode before contacting Amazon Seller Support. We are here to help!

Amazon recommends using UPCs directly from the GS1. This is a recommendation, and they have not yet made this a requirement. UPCs from the GS1 can be costly. Nationwide Barcode’s affordable UPCs may be a better solution for selling your product. Our UPCs will work for you unless you:

• Are using Amazon’s EDI system (if you don’t know what this is, you probably aren’t using it)
• Sell your product using the Amazon Brand Registry
• Bundle name-brand items that have one or more National Brands
• Need your company name to appear in the GS1 database. (Purchasing from Nationwide Barcode does not grant access to GS1 Membership)

Nationwide Barcode owns and sells subsets of pre-2002 UCC Settlement 6-digit prefixes. We provide every buyer with pristine, unused UPCs and EANs and the Certificate of Authenticity. If the buyer should look up the Prefix in the GS1, the value returned will be that of the original owner. Your name will not show up, and this cannot be changed.

To read our detailed article about Amazon and the GS1, click here.

Labeling your products (putting the UPC/EAN image on your product)
Because of a variety of issues that can take place, we strongly suggest that you list your product on Amazon first and then, add the UPC/EAN to your product. This can save you time and expense should there be any issues with your Amazon listing.

Amazon Error Codes and Fixes

When using third-party barcodes as a seller on Amazon, you may encounter multiple error codes that stem from Amazon’s policies focused on persuading sellers to purchase only from the GS1.

Below is a list of errors explaining why you’re seeing them and how to address them. Nationwide Barcode is committed to providing all our customers with fast and professional support. If these error fixes do not solve your issue, please submit a support ticket to Nationwide Barcode.

 

Amazon Error Code 5665

This error code appears to be random, but there is likely some algorithm that Seller Support or individual sellers have not yet uncovered. The most successful fix to date by other Amazon sellers is to input “N/A,” “N/,” or “TBA” as the Brand Name. Sellers also report that they can change the Brand Name after the product is listed.

**PLEASE NOTE: You must change the Brand and Manufacturer Fields quickly. Errors will continue popping up. To overcome this specific issue, you must continue closing the error codes and entering the information until the errors cease.

Amazon Error Code 5461-1

This error code occurs when Amazon checks the GS1 GEPIR database for the UPC Code/Product Brand or Manufacturer-based information. If you attempt to sell a product with a Brand Name already listed in Amazon’s Brand Registry Program, you will be stopped by this error message. The simple solution to this is for you to modify the brand name you are using. I.E., Use alternate spelling, “N/A” or something similar.

**PLEASE NOTE: You must change the Brand and Manufacturer Fields quickly. Otherwise, errors will continue popping up. To overcome this specific issue, you must continue closing the error codes and entering the information until the errors cease.

Amazon Error Code 5461-2

This error code occurs when attempting to sell a product with a “big brand name” not listed in the Amazon Brand Registry Program. Because it is a “big brand name,” Amazon has placed it into some database at some point to prevent others from selling under the name. To address this error code, you must alter the name as you do to get past the previous error code (5461-1).

**PLEASE NOTE: You must change the Brand and Manufacturer Fields quickly. Errors will continue popping up. In order to overcome this specific issue, you must continue closing the error codes and entering the information until the errors cease.

Amazon Error Code 8556

This error code usually appears when you enter your UPC/EAN incorrectly. The first thing you should do when encountering this error code is double-check and ensure that you’ve correctly inputted your UPC/EAN number. If you find that you have input the UPC/EAN correctly, but you are still encountering this code, please submit a Nationwide Barcode support ticket for next steps. Ensure you select “UPC” for the 12-digit UPC number and “EAN” for the 13-digit EAN number.

Amazon Error Code

When you encounter this error code, it means either you’ve already used the UPC/EAN number input, the UPC/EAN code is incorrectly entered, or someone else has stolen the number and used it. If you find the code is not incorrectly entered, please fill out a Nationwide Barcode support ticket for the next steps. Be sure you are selecting “UPC” for the 12-digit UPC number and “EAN” for the 13-digit EAN number.

Amazon Error Code

Another standard error code appears when the UPC/EAN/GTIN number is incorrectly entered. This is common when an individual selects the incorrect category (UPC/EAN/GTIN) and then inputs the wrong number. A helpful tip to remember is that a UPC is 12 digits, an EAN is 13 digits, and a GTIN is 14 digits. If you still encounter this error after checking yourself, please submit a Nationwide Barcode support ticket.